Emotional intelligence sales soft skills

[nishat@264]

Most importantly, empathy allows you to build meaningful relationships with potential customers.

They may not remember what you said, but they will definitely remember how you made them feel. The last thing you want in a sales situation is for a customer to feel like they are being taken advantage of or that you are not looking out for their best interests.

There are a multitude of exercises you can do to practice mindful empathy, including literally imagining yourself in someone else's shoes and reframing your thoughts toward curiosity rather than judgment.

Always make sure a customer knows you're on their side!



2. Emotional intelligence
Emotional intelligence allows you to understand a complete list of unit phone numbers how others are feeling and manage both your own emotions and those of others towards you.

When you are an emotionally intelligent person, people naturally identify with you and want to follow your advice.

Emotional intelligence consists of four abilities:

Perceiving emotions - the ability to detect and decipher emotions in faces, images, voices, etc. This is the most fundamental aspect of emotional intelligence and makes all other processing of emotional information possible.
Emotional Use - the ability to harness emotions to facilitate various cognitive activities, such as thinking and problem solving. An emotionally intelligent person can take full advantage of their mood swings to best adapt to the task at hand.
Understanding emotions - the ability to understand the language of emotions and appreciate the complex relationships between emotions (and be able to describe how emotions change over time).
Emotional management - the ability to regulate emotions in oneself and others. Therefore, the emotionally intelligent person can control his emotions, even negative ones, and manage them to achieve the set goals.
As you can see, emotional intelligence is an incredibly valuable soft skill to have in both your career and your personal life.

If you are able to sense a prospect's mood, you will be able to gauge how to continue the conversation.

Are they in a good mood? Maybe it's time to close the deal.

Is he in a bad mood? Ask him honestly if everything is okay and listen to what he has to say. Which brings me to my next point.