Efficient customer management is now possible thanks to the inclusion of a CRM (Customer Relationship Management). As mentioned above, it's a tool designed to help you better understand your relationship with your customers and identify sales opportunities.
CRM stores customer information, such as name, email, bc data taiwan or phone number, in an organized manner. This information is obtained through interactions at direct touchpoints or through website visits, emails, or phone calls.
The power of CRM lies in being able to condense all the information into one place so that it can be processed simultaneously by marketing and sales teams . This is a truly efficient step and has significantly accelerated results.
Advantages of a CRM:
Collects and manages customer information.
Connects all the equipment in its interface.
Automate manual and repetitive tasks.
Lead flow visibility .
Instant insights.
Optimize processes and reduce costs.
Social networks
Technology has also come to simplify social media management. A few years ago, managing them had become a cumbersome and ineffective process.
Currently, the industry has several platforms that allow for everything from managing all social media platforms in one place —avoiding the accumulation of passwords and logins—to analyzing data and generating reports easily. This allows for efficiency that translates into profitability for agencies and companies.