As Gartner defines it, BPA is “software that automates business processes by enabling orchestration and choreography of diverse sets of actors (humans, systems, and bots) involved in the execution of the process.” Essentially, BPA tools create a unified environment where applications can incorporate process models and, optionally, other business, decision, and data models, facilitating the digitization of business operations. BPA uses BPMN to map out and visually depict processes.
BPA focuses on enhancing operational efficiency by reducing manual intervention, thus lowering the risk of human error and increasing productivity. When routine, repetitive tasks are automated, it frees up valuable resources that can then be directed toward strategic growth and innovation.
Industries like banking, financial services , insurance (BFSI), government , and manufacturing have shown strong interest in BPA, but the benefits extend well beyond these sectors. Organizations across various industries are discovering that BPA is a valuable asset for staying competitive in today's fast-paced business environment.
The Evolution of BPA
Historically, businesses turned to Business Process Automation (BPA) to reduce errors, automate repetitive tasks, and improve efficiency in isolated processes. Early BPA tools often worked in silos, solving specific problems without integrating across systems.
Today, the demands on BPA have shifted. Companies oil and gas email list no longer just want basic task automation; they crave integrated solutions that harmonize processes across departments and platforms. Although on-premises BPA tools held over 60% of the market share in 2022, this is rapidly changing. Cloud-based BPA, particularly in a Software-as-a-Service (SaaS) model, is now a top choice due to its flexibility, cost savings, and ease of deployment compared to the on-premises software.
The most critical evolution is the move from using isolated automation tools to adopting BPA as an orchestration layer. Modern BPA platforms connect various business functions, people (both employees and customers), and automation technologies like RPA, Intelligent Document Processing (IDP), and iPaaS. This coordinated, hyper-automation approach enables end-to-end process automation , helping companies achieve broader and more agile workflows.
In short, BPA has transformed from task-specific automation into a powerful platform for enterprise-wide, interconnected automation that drives efficiency and adaptability.