The Sales Manager's Guide to Troubleshooting

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For employees to feel comfortable making such recommendations, it's crucial to eliminate traditional hierarchies and status symbols. For example, high-performing organizations often opt for open-plan workspaces rather than individual offices. This way, all employees work in the same space, regardless of their role or seniority.

Other examples of initiatives that pursue the same objective are:

Elimination of private secretaries

Equal benefits and bonuses

Conscious effort to reduce the use of status signals such as language and clothing

These initiatives make people feel like valuable contributors to the company and help eliminate the feeling of being "above" or "below" another employee.

This can be difficult to achieve in the sales context, where account executives are often viewed as more experienced than sales reps.

One way to address this would be to ensure that all sales reps, regardless of their role, work in the same physical space, use the same equipment, and are incentivized according to the same group-based binance database structure (see point three for more details on performance-based compensation).

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7. Allow employees to work independently by making key information accessible
High-performance organizations must eliminate opaque or need-to-know information sharing practices and allow employees easy access to the information they need to perform.

Training employees to access information through a document management system, for example, improves their ability to work independently and demonstrates that you trust their discretion.

Online workplace wikis can be a great way to ensure information is accessible remotely and can foster a high-participation culture by allowing employees to add and edit documentation as needed.

Consider recording training sessions as you conduct them, and save them online as well, so your team can review and retrain as appropriate.