Good project management software isn't just about features or price. The quality of support plays a crucial role, especially when a team encounters a technical obstacle or needs guidance to optimize its use. Here's the difference between Asana and Monday Work Management when it comes to customer support.
Asana Customer Support
Asana offers digital support via email and online chat. However, it doesn't offer rcs data vietnam phone support, which may be a turnoff for some users. However, customers with a Premium plan can access additional resources such as the Asana Academy, dedicated webinars, a comprehensive knowledge base, and how-to videos to help with getting started and troubleshooting.
Monday Work Management Customer Support
monday.com stands out for its 24/7 customer support, accessible every day of the year and worldwide. In addition, customer support is multi-channel: phone, email, contact form, knowledge base , community forum, not to mention a rich library of video tutorials. This diversity of options guarantees fast and tailored help for all users, regardless of their technical level.
Monday Work Management offers more comprehensive and accessible customer service
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