The process of displaying the name of the agent who responds to a company's WhatsApp messages is a great advantage in situations where the conversation is answered by multiple people.
This brings a higher level of trust and allows for more efficient twitter database personalization of customer support. The idea is that whenever a user is redirected to a different department or person and communicates with a new agent, the agent's name appears in the messages that arrive on the customer's WhatsApp account.
This feature is very important for service companies, so in the following lines we will see how to display the agent's name in WhatsApp messages with the help of Callbell .
Steps to add agent name in messages (step by step)
To add the name of the agent who answers the customer on WhatsApp through Callbell, follow these steps:
NB: To follow the steps in this guide, it is necessary that you create a Callbell account, you can do so by clicking here.
1) Let's initialize our session in our Callbell account and go to the configuration section.
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2) Click on automatic replies.
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3) Let's enable the first option (Show agent name in response).
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From there, the agent's name will appear on every message sent on WhatsApp
img 5 - How to Show Agent Name in WhatsApp Messages [2024 Guide]
You must take into account that each position must be properly configured with the name of each employee.