Key points to improve customer service and act with health safety

[ayeshshiddika11]

With the rise of new technologies, consumers have become more demanding and seek to receive good treatment when purchasing a product/service.

To keep their users satisfied, companies are increasingly focusing their efforts on building an adequate Customer Service .

This includes everything from contact with the consumer, to the processing of their personal data, to providing safe, in-person care.

Customer satisfaction is essential for the viability of a business and for consolidating a brand's image. We should not underestimate the reviews of our users, as this can make a difference in sales.

For this reason, companies are looking for people who are attentive, communicative, organized, proactive and capable of solving problems.

There are 3 main avenues for customer service:

By phone : these are usually free lines that italy phone data offer a series of options to resolve queries, complaints or suggestions. Once you have chosen the option, a company representative will assist you.
By email or social media : written communication between employee and customer. Social media has fully entered the Customer Service department, creating a channel for relationships.
Face to face : users approach a sales office to speak personally with the company's employees. In this case, we must take care, in addition to the qualities of excellent service, of working especially on a personal reception that is safe from a health point of view.


What qualities should a customer service professional have?
Poor customer service is detrimental to a company's image. Angry customers will stop buying and speak badly of the company. To get the best rating from users, customer service must meet a number of requirements.

Juan Carlos Alcaide , an expert in Marketing and Customer Experience, gives us 10 fantastic tips to apply in the daily life of all those who work serving the public:

Juan Carlos Alcaide
Build trust.
Be resilient, that is, you have to have the ability to overcome adversity.
Assertive: expresses feelings clearly.
Professional and expert in your field.
Listen carefully.