WhatsApp integrations

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The WhatsApp Business Platform can be connected to any tool you wish; whether it’s your app, your CRM, your Shopify or eCommerce store, or your spreadsheet. You can use this to either perform actions (such as sending a message) based on a certain trigger outside of WhatsApp (such as an order being placed), or to bring contextual data into your WhatsApp chat, such as your customer’s order history, past interactions with your team, and more.

Rasayel, as an example, integrates with HubSpot, Pipedrive, and Salesforce. Plus, with Zapier you can connect WhatsApp to over 6000 online apps and platforms.

Tags and assignments — Depending on the tools that you use to connect luxembourg whatsapp phone number your WhatsApp Business API account, you’ll be able to do much more over WhatsApp. Tags, assignments, custom data attributes, automated triage, notifications, mentions, and more — You name it. The platform is limitless, so you can fit it to your exact needs. I hope you don’t mind — I have a personal preference for our own WhatsApp team inbox: Rasayel. It’s got all the features I just mentioned. Would you like to give it a shot

Advanced WhatsApp broadcasts — With WhatsApp Business API, you can create bulk messaging campaigns for promotional and marketing purposes, announcements, and more. The number of contacts you can send bulk messages to is between 1000 and 100,000, depending on the quality rating of your account (briefly, that means the less spammy you are over time, the higher quality your account becomes). ‍

Summary of the differences between WhatsApp Business app and WhatsApp Business Platform/API
Features WhatsApp Business app WhatsApp Business Platform/API
Tags (Basic) (Advanced)
1-to-1 text messaging
Media support (Videos, images, audio)
Voice and video calls
Away and out-of-office messages