For companies with more than 2 to 5,000 employees For companies with more than 1 employee For all companies For companies with more than 1 employee For all companies For all companies For all companies For all companies For all companies For all companies For all companies
Paid version from US$15.00/month
Aircall is a cloud-based call center and telephony system that easily denmark whatsapp shopping data integrates with helpdesk and productivity tools for businesses of all sizes . Initially founded in Paris, Aircall is now present in 84 countries and has over 100,000 users worldwide.
Features
Aircall's call center service offering includes features such as:
Call routing directly or by sequence.
Real-time call monitoring.
Definition of business hours for customer service.
Detailed call log to track and analyze the service provided.
Conference calling functionality from VoIP solution .
Establishing lists of unwanted numbers to avoid calls from bots.
Queue for incoming calls.
Over 95 integrations and APIs.
IVR system.
IP telephony integration .
Advanced sales features (including PowerDialer ).
Click-to-Dial .
Rates
Aircall offers two fixed-price plans and a third custom plan, the cost of which can be obtained by requesting a quote on the provider's website.
Why choose Aircall?
Because Aircall empowers sales teams to work smarter by making it easy for them to distribute incoming calls, starting from their shared inbox . Assigning calls with explanatory comments to other agents allows you to better control operations and contributes to feeding the database to generate advanced reports on the performance of the service provided.
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Aircall
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2. Bitrix24
Presentation
Bitrix24 is an all-in-one solution that includes integrated modules for contact center , CRM, website builder, project management, and more. Particularly, its cloud call center software offers different advantages such as free unlimited users, SIP connector, and self-hosted editions.
Bitrix24 is currently trusted by over 10 million companies worldwide.
Features