Getting Buy-In For Important KPIs

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Regardless of the categories used, it’s important for organizations to have stakeholders that are bought in to the concept of measuring their performance. Getting buy-in for the measures selected can be tough; however, APQC has four key activities we suggest for garnering the necessary buy-in:

Engagement and communication - involving staff in the measurement process from the beginning gives them ownership over the processes and measures that will apply to them. Employees must understand that the measures are not just for reporting or for calling people out on poor performance. They are intended to facilitate learning, improvement, and decision making.
Alignment - Make sure that what is being measured accurately mexico mobile numbers list reflects business processes and that those measures can be translated into improvements employees can actually make.
Analytics - The reports that are distributed must provide an analysis of the data that will be clear and meaningful to those reading it. Take time to understand what information will be meaningful and beneficial to leaders and key stakeholders.
Accountability - Assigning business process owners facilitates accountability for measurement and outcomes. Making one person accountable for the performance of a given process gives everyone near that process a clear point of contact for guidance if that process needs improvement or better integration with other processes.
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