You can integrate the website messenger on every subpage of your website and thus offer your customers a direct point of contact. They can send you questions and ask you for help at any time. Since chats can be conducted both synchronously and asynchronously, you can respond flexibly at any time. If necessary, you can turn your website messenger into a live chat and get in touch with your customers immediately.
You can work from a central location, while your customers can reach you via different channels.
In addition, the website messenger offers you additional functions:
By obtaining data protection consent before the chat, you ensure kenya number dataset transparency and eliminate your customers' data protection concerns.
In registration mode, customers must leave their contact information before they can start a chat. This way, you can gain valuable leads and new customers with every chat.
With the group selection you can create operator groups or assign specific skills to employees. This allows you to connect customers with the right contact person for their issue with just one click. Sending media, text files and voice messages
Feedback options after the chat in the form of surveys and/or star ratings
Userlike's website messenger can be customized to match your brand's design, including backgrounds, colors, fonts, text blocks, and button style.
The WhatsApp channel
Userlike WhatsApp Screenshot
One of the most popular messaging apps in the world can be linked to Userlike using the WhatsApp Business API. This allows you to extend your WhatsApp Business account with additional support and sales functions such as analytics, live translation, notes, routing, status and topic tagging.
With Userlike 's chatbot features, you can partially automate your WhatsApp communication. Enjoy rich media support, which allows you to send images, videos, and other media types.
Userlike's WhatsApp Campaigns feature allows you to proactively send customers personal and creative WhatsApp marketing messages. For example, inform them about your new discount campaigns, send newsletters or individual coupon codes. From the team package onwards, 1,000 WhatsApp conversations per month are included; if you want to send unlimited WhatsApp campaigns, this will cost you €39 per month in addition to the current package price.
You don't need to worry about data protection either. Userlike ensures GDPR compliance: All chat data is saved on servers in Germany with certified hosting. Extensive data protection functions offer security not only for your customers, but also for you and your company. Communication takes place via encrypted connections - conversations between you and your customers are secure.