Once this is settled, we will look at what our team can do with their extra time after some tasks are handed over to technology.
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Now, imagine changing this traditional method to one of automation honduras whatsapp number database first and foremost. In this case, automation is the protagonist from the beginning.
Imagine the initial step as a query: Consider the fundamental operations that can be automated by rules-based robots programmed for specific tasks.
Next, we move on to more intricate tasks, those with greater exceptions. How can cognitive agents with pattern recognition capabilities automate these complex processes, freeing up valuable human resources?
Finally, we identify operations that are too complex for digital work and require human expertise. Where is the human touch still indispensable in our automated landscape?
This approach puts automation first, encouraging a strategic and thoughtful integration of automation across all areas.
Case study - UBER
Let’s dive into a practical illustration of the Automation-First strategy by looking at Uber’s journey. Rather than opting for a traditional call center approach to customer support, Uber adopted an Automation-First mindset.
They realized that voice-less customer service could be just as effective, allowing them to scale globally with ease.
And guess what? It worked like a charm.
Now, not every company can replicate Uber’s approach, especially when it comes to replacing existing call centers with automation tools. However, most companies can leverage Automation First principles to revamp their customer service.