Jaxxon uses Gorgias Quick Response Flows to answer frequently asked questions during peak season. Caela and her team customize the questions and answers so that customers can get an instant response to common queries.
“We really noticed that adding automated self-service with Gorgias took part of the load off us. A lot of customers’ questions are answered by self-service, so then they’re happy and we ecuador telegram screening don’t have to do anything further with those tickets,” Caela says.
Automating these responses has two-fold benefits:
Customers get instant answers to questions — no wait time required
Agents actually have time for conversations that need a human touch
“If the customer has additional questions, then our agents have the time to have an authentic conversation with them, and give them a really great experience.”