In this scenario, customer experience is a reference for contemporary times: a few years ago, a poorly served customer would tell their negative experience to their friends. Today, this can reach thousands of people on social media and become an unprecedented crisis for brand visibility and the company's credibility. That's why customer experience is more than a trend and a crucial factor for a company's competitiveness in the market: when neglected, it can be the main reason for a brand to be forgotten.
Furthermore, a customer who has a good experience with the brand albania whatsapp data will certainly not be just another buyer. With so many communication channels available and companies' adherence to omnichannel strategies (service is interconnected across all channels of contact with the public), customers can express their satisfaction and spread their good impression across the network, whenever and however is most convenient.
In this way, the engagement of a satisfied consumer with the company can go far beyond the commercial side: he becomes a promoter of the company, as he reproduces, in his environment and for the people he influences, all the values recognized in the relationship established with the brand. What constitutes an extraordinary consumer experience? It is important for the company to think that each customer builds a unique relationship that adds value to its growth.