To this end, paying attention to what is trending is crucial to implementing strategies that bring returns to the company. Below, we highlight several of them. Check it out!PersonalizationAccording to the CX Trends report, around % of customers tend to spend a higher amount at companies with personalized shopping experiences. Therefore, investing in actions that help implement this trend in the company is a great option.
There are several actions that help to offer a personalized purchasing argentina whatsapp data journey to your customer, such as making purchasing suggestions that take into account the consumer's preferences, sending emails that help them in their purchasing journey and much more. Using this type of strategy, your company can stand out from its competitors, build a strong image and guarantee a high level of loyalty.
Furthermore, it manages to reduce the Customer Acquisition Cost (CAC).Artificial IntelligenceUsing Artificial Intelligence is also a trend that can positively impact your company's customer satisfaction. There are several tools that are emerging on the market and that can improve the consumer journey. For example, this type of innovation can learn well about consumer behavior and help make adaptations to generate a delightful shopping experience.