Manage customer chat conversations

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HubSpot's inbox can also be integrated with live chat (for human-assisted chat) or chatbots (for unassisted chat).

With live chat, in-house staff can respond quickly to customer inquiries in real time via the inbox, while unmanned chatbots provide automated customer support 24/7.

Chatbots can not only provide automated croatia number data responses defined in advance based on rules, but can also ask customers to enter their name, email address, company name, inquiry details, etc., so they can also be used as a lead acquisition function.

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Chatbot sample screen

For information on how to set up a chatbot, please refer to this article: [Basics] A thorough explanation of the basic usage of each HubSpot tool!

You can also refer to HubSpot's official knowledge base for instructions on how to set up a bot.

All interactions, whether via live chat or chatbot, are logged in the HubSpot inbox and can be viewed by your entire team, making communication with customers seamless and dramatically improving the speed and efficiency of your responses.

How to set up your HubSpot inbox
From here, we will explain how to set up your inbox using the example of connecting your team's shared email address.