3.2. Phase 2: Engagement and Consideration Smart Chatbots: Chatbots can not only answer basic questions but also suggest products, send discount codes, or help customers find detailed information. For example: Fchat: Chatbot integrates Facebook and WhatsApp, helping to manage the entire sales consulting process.
Tidio: Connect directly to your CRM to france telegram data automatically personalize interactions. Automated Email Marketing: Tools like Klaviyo or Mailchimp send emails in pre-defined scenarios based on customer behavior, for example: Abandoned cart reminder. but do not purchase.
3.3. Stage 3: Purchase Decision Automatic payment system: Integrating payment gateways such as PayPal, Stripe, Momo, or VNPay helps customers pay quickly and conveniently. Automated inventory management: Systems like Shopify or BigCommerce automatically update inventory quantities, ensuring customers never experience “out of stock” situations.
3.4. Phase 4: After-sales and customer retention (Retention) Send automatic feedback: After a customer makes a purchase, the system automatically sends a thank you email or satisfaction survey. Loyalty Programs: Platforms like Smile.io or Yotpo help build automated points and rewards systems.