In most cases, the bank's hotline can help with restoring a forgotten combination. However, some organizations refuse such functionality, explaining this by security requirements.
Clarify the information when calling the support service. Operators will either help you change the forgotten PIN code or suggest alternative solutions. If there is a possibility to change the combination, then you will need to pass a check: a security service employee will ask you several clarifying questions.
Further actions to change the PIN code are usually carried out using an autoinformer. This is necessary to prevent bank employees from gaining access to the client's confidential information. However, there are usually no difficulties at this stage.
They may appear in another case: sometimes security service northeast mobile number database employees ask the client to name the code word specified in the bank when receiving the card. However, according to statistics, it is forgotten much more often than the PIN codes themselves. Therefore, it is highly likely that the combination will still have to be changed via online banking or a mobile application.
At the bank office
You can also change the combination during a personal visit. Usually, a card and passport are enough for this, but each bank sets the procedure regulations individually. In most cases, a specialist approaches the ATM together with the client. The cardholder inserts it into the terminal and enters a new PIN code. The specialist confirms the transaction, after which the combination changes and becomes active. It can be used for payments and purchases, no additional actions are required.
But if the bank has no offices, or the nearest one is too far from the client, then they are usually provided with alternatives in the form of the above-mentioned remote methods of changing the combination. At the same time, nothing prevents you from contacting support and asking for help. Sometimes the PIN code can be changed while in dialogue mode with the operator. The main thing is not to tell the specialist the combination, do not show the screen.