Personalization during customer relations

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It is essential to know your customers well in order to understand their needs and preferences. Only then will it be possible to offer something designed to understand, personalize, satisfy and delight consumers.

When you know exactly who your ideal customer is , you also discover who you are not—and that makes the relationship easier. But what is personalization, really?

To start, we need to speak the same language as the customer, offer empathetic service and create a profile of them.

For example, when speaking with a more analytical client, communication must occur objectively and with the presentation of facts and data . To serve a more sensitive client, it is necessary to work with intuition, imagination, creativity and attention to the sensations that are generated at each stage of the relationship.

Sense of opportunity
"A rose given at the right time is more valuable than an expensive gift delivered late" - Jim Rohn.

Never waste time when it comes to customer demand. Proactively resolve their requests. Always think about customer success and satisfaction.

Only in this way is it possible to improve the experience and not just facilitate interactions. The golden rule here is: work with exceptions, not rules .

First, solve the problem with the brazil phone number list customer, then fix the house internally. That's Customer Experience.

Golden Rules of Customer Experience Onboarding Adopt a strategy of collaboration and personalization
Put yourself in your consumers' shoes. Work together, make a collaborative effort.

Train your employees
Conduct training with your employees so that they understand what is valuable to customers. Collect data and implement effective solutions, creating processes so that the information collected becomes analytical data for other areas of the company .

Provide security to your customers
Structuring systems and processes so that consumers feel secure with your services will contribute to their loyalty .