Discussions we’ve had with our customers

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3 Tips for connecting with customers during times of adversity Here are three tips for reaching out to customers and executing your sales motion during this global crisis. END 11111 1. Acknowledge and empathize When you reach out to your customers (or even when you respond to their outreach), before diving into business or your pitch, first acknowledge what they might be going through at the moment. Care. Show genuine interest in how they’re doing, especially if their geography or industry has been especially affected.



For example, “Hi Mary, I’m sure like most of us you have costa rica cell phone number list your hands full at the moment and I imagine being in the travel industry has presented some unique challenges. How have things been going?” As we’ve learned from the endless over the years about the weather, our children, pets, vacation stories, and even personal hardships, nothing brings people together more than shared human experiences. Note: acknowledging and empathizing is also one of the BEST ways to handle some of your customer’s most pointed objections! Check out my recent post: 3 Objection-Handling Lessons from Pandemic Politics.