To understand the value of a conversation and being present in real time, you must practice active listening. This way, you learn to be adaptable and move away from a pre-prepared checklist to recognize when an opportunity presents itself to go deeper.
Ability to do constant monitoring
For a sales development representative, ongoing follow-up means going the extra mile if the prospect hasn't responded. One of the most commonly used resources is leaving voice messages. And one or two isn't enough; several must be left.
The point is that there's a chance of being heard and ans job seekers database wered if you make yourself present. And the message you leave must contain enough information to warrant a response.
Resilience is a skill that requires practice and patience. Spending all day sending emails and answering calls, you must practice a positive mindset to avoid becoming frustrated.
Working on these concepts daily will ensure that even if a client treats you poorly, you won't lose your bearings and ruin your day. Even if you encounter a major problem later on that's difficult to solve, you'll have more tools at your disposal to tackle it.
For their part, top SDRs should proactively seek out coaching from their high-performing peers. This can provide real-time feedback or even record questions in a checklist to discuss during a call with their superior.