7 communication techniques to improve the quality of hospitality service

[ayeshshiddika11]

The quality of service in the hospitality sector or any other sector is a measure that tells us whether the work carried out fully meets the customer's expectations.

This measure is the result of comparing these expectations with the actual result. When the result exceeds customer expectations, satisfaction increases and, therefore, the perception of quality increases.

Directly or indirectly, the customer is always observing the behavior of the service staff, how they are addressed, how they express themselves, that is, how they are treated and, in turn, how they treat other customers.

In this case, the professional in direct contact with the client plays a fundamental role.

A hotel stay, for example, may have lithuania phone data shortcomings that can be compensated for by high-quality service and customer care. We must aim to positively surprise the customer.



In the following article I highlight 7 communication techniques to improve the quality of hospitality service
1. Look at the person
Looking into the eyes of the client (interlocutor, user or consumer) and maintaining eye contact during a conversation is a sign of trust. This shows a willingness to assist them, resolve their doubts and any problems that may arise.

When a consumer asks us for information, we must respond with a friendly, open and calm expression. Clarifying and clearing up doubts is an opportunity to transmit knowledge, professionalism and experience.



2. Practice active listening
Active listening is defined as the ability to listen not only to the message but also to the feelings, ideas or thoughts underlying the message itself.

In most situations, what the interlocutor wants is to feel heard and cared for. Listening attentively means thinking about the message you are receiving and forgetting for a moment about the response you might give. In this way, you will avoid interrupting and make it easier for the client to explain themselves.