Leverage Twitter for customer support

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Leverage Twitter for customer support
Great customer service is the heart of a successful business-to-customer relationship. What’s great about Twitter (X) is that they make it so accessible. Customers can instantly tweet or message an account to get a resolution to their concerns.

Since tweets are also visible to everyone, it obliges businesses to be transparent and honest with their responses. This level of authenticity and realness is appreciated by customers.

The nature of Twitter also makes it easy to find customers who may have benin telegram but haven’t directly messaged you. Make sure you also address their concerns. You can find them if you routinely check mentions of your name or if you use social media listening tools.

Some brands even have dedicated accounts for customer service. Some famous examples are Hootsuite_Help, XboxSupport, and AdobeCare.

You don’t have to focus on just the complaints or concerns as well. If someone posted about liking your products or commented on one of your posts, make sure to always send them a response or a shout-out. This builds engagement with your audience since they know they are heard.